Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are typically processed within 1–5 business days after payment is received. Processing times may increase during product launches, holidays, or periods of high order volume.
Once your order has been shipped, you will receive a confirmation email containing tracking information.
SHIPPING TIMES
Delivery times vary depending on destination and carrier. Estimated shipping times are provided at checkout and are not guaranteed.
MaisonCodex is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances outside our control.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
MaisonCodex is not responsible for orders shipped to incorrect addresses provided by the customer.
LOST OR STOLEN PACKAGES
Once a package has been marked as delivered by the carrier, MaisonCodex is not responsible for lost or stolen packages.
If you believe your package has been lost in transit, please contact the shipping carrier directly and reach out to our support team for assistance.
INTERNATIONAL ORDERS
International customers are responsible for any customs duties, import taxes, fees, or other charges imposed by their country.
These charges are not included in the purchase price or shipping cost unless otherwise stated.
CONTACT
For shipping-related questions, contact: